Delete your account

Effective date: 2026-10-08

You can delete your SynapseX account at any time. This page explains the two ways to do it, what is deleted, and the few records we are required to keep. The account is operated by SoftQuantus innovative OÜ, Tallinn, Estonia ("SoftQuantus"). Our Privacy Policy describes how we handle personal data in general.

1. Delete from inside the app

In the SynapseX app for phone or desktop, open Settings, go to Account, and choose Delete account. The app asks you to confirm. Once you confirm, the deletion runs immediately and cannot be undone.

You must be signed in to the account you want to delete. If you signed in with Apple, that sign-in authorisation is revoked at Apple as part of the deletion, and any services you connected through SynapseX are disconnected.

2. Delete by email

If you no longer have the app installed, or cannot sign in, email info@softquantus.com from the address registered on the account and ask for the account to be deleted. We may ask you to confirm the request from that address before we act on it, so that nobody else can delete your account. We carry out verified requests within one month.

3. What is deleted

When your account is deleted, we remove:

• your profile, email address and sign-in methods;
• your chats, messages and uploaded files;
• your library files, browser artifacts and saved memories;
• your API keys and connected-service authorisations;
• your automations, objectives and their run history.

If you have a paid plan, the subscription is cancelled first. If the cancellation cannot be completed, nothing is deleted and the app asks you to try again later, so that no card keeps being charged for an account that no longer exists.

4. What we keep, and for how long

• Usage, metering and billing records of past transactions, for the period required by tax and accounting law.
• Technical logs, for a limited period sufficient to detect abuse and diagnose failures, then deleted or aggregated.
• Residual copies in backups, which are overwritten on their normal rotation.

A small number of stored files are not erased in the same step as the account, for example a file that a workbench or dataset referenced. The records that pointed to them are deleted, so they are no longer reachable, and the files themselves are removed on a later sweep.

5. Questions

Contact info@softquantus.com for anything about deletion, or to exercise the other rights described in the Privacy Policy.