Privacy Policy

Effective date: 2026-08-05

This policy describes what SoftQuantus collects when you use SynapseX, why, and what we will not do with it.

1. What we collect

• Account data — the email address you sign up with and the settings you choose.
• Usage records — metering data for every billable run: what ran, when, on which backend, and what it cost. This is what makes estimates, reserves, and settlement work.
• Run inputs and outputs — the prompts, code, circuits, and files you submit, and the results that come back. We process these to execute your jobs and to show your history back to you.

2. What we do not do

We do not train our models on your private research data without an explicit opt-in. Your inputs and outputs are used to run your jobs and serve your account — not as training material — unless you explicitly choose otherwise. Any opt-in is revocable.

We do not sell your personal data, and we do not share your run content with third parties except the infrastructure processors below.

3. Retention

We keep account data while your account is active. Run history and usage records are kept so you can audit your own spend and reproduce past runs; if you delete your account, we delete or anonymize your personal data within a reasonable period, except records we must keep for billing, accounting, or legal obligations.

4. Processors

Your data is processed by the cloud infrastructure providers that host the services and execute your workloads. These providers act on our instructions as processors; they do not get independent rights over your content.

5. Your rights

You can request access to the personal data we hold about you, ask for a copy, or ask for its deletion by writing to sales@softquantus.com. We will verify the request and respond within the timelines applicable law requires.

6. Cookies

The marketing site uses essential cookies only — those required for the site to function. It sets no advertising or cross-site tracking cookies.

7. Changes

If this policy changes materially, we will give notice before the change takes effect. The effective date at the top always reflects the current version.

8. Contact

Privacy questions and requests: sales@softquantus.com.